Refund & Return Policy
Your satisfaction is important to us
At Mania Finds, every order is specially sourced and reserved exclusively for you. Because of this unique order-on-demand model, most purchases are considered final and non-refundable once confirmed.
Eligibility for Refunds or Returns
A refund, replacement, or store credit will only be issued in the event of:
- Delivery of an item that is different from what was ordered,
- Delivery of an item that is defective or damaged upon arrival, or
- A situation where the item becomes unavailable after payment.
Exclusions
- For hygiene and safety reasons, beauty, personal-care, and intimate products cannot be returned once opened.
- Change-of-mind, wrong size, or preference-based returns are not permitted, as products are specially ordered on your behalf.
Return & Refund Process
1. Report Issues Promptly
Issues must be reported within 48 hours of delivery with supporting photo or video evidence.
2. Verification
Our team will review your case and verify the issue based on the evidence provided.
3. Refund Processing
Once verified, refunds are processed within 7–10 business days to your original payment method or via bank transfer (for Cash on Delivery orders).
4. Return Shipping
Where applicable, customers are responsible for return shipping costs.
We're here to assist. If you have any issues with your order or refund request, reach out to our Support Team:
We aim to respond within 24 hours on business days.
Important Notes
- All refund requests must include clear photo or video evidence of the issue.
- Products must be returned in their original packaging (where applicable).
- Refunds will be issued to the original payment method used during purchase.
- Store credit may be offered as an alternative to refunds in certain cases.
- This policy is subject to change. Please check this page for the most current version.
Thank you for choosing Mania Finds!
Your trust in us is what drives our commitment to quality and service.